Online reviews found on websites like Google, Yelp, and others provide a quick snapshot of your business to visitors seeking your products and/or services. Online reviews are a good way to gauge what customers enjoy about your business the most, but there may be some downsides. The main one is that people who leave feedback usually complain and happy customers sometimes stay silent. This gives you an inaccurate view of the quality of your product and could affect its rating.
Some people only read the reviews they think sound good while ignoring the negative ones. However, while some of our customers are happy, others might be dissatisfied.
How do you fix negative reviews?
We suggest 3 methods:
1) Connect with the customer
It’s very rewarding to turn an angry customer into a happy one. Most consumers will be willing to give the vendor another chance if they're happy with what they receive. When you receive feedback that is less than positive it can be hard to know what to do with it. A recent example of this might be a review on your restaurant that you feel is undeserving of its 1-star rating. Rather than getting angry with the reviewer, consider the possibility that they might have hit on some valid points in their critique, or identify opportunities for continuous
2) Focus on producing positive reviews
Take the opportunity to invite happy customers to share their experience with others. Chances are, the happy customer would be more than happy to do so. For their time, perhaps you could offer them a discount next time they buy from you.
3) Make the good outweigh the bad
You DO have Facebook and Twitter followers, don't you? These followers are part of your online community and by liking/following you they’ve made it public that they’re in your corner. Reach out to them – ask them if they are willing to write positive reviews of your business online. If you need to be able to respond to negative reviews, this is a great way to do so or they can also be seen as an opportunity for growth.
Reviews are a huge part of any company’s marketing strategy. If what you’re producing online doesn't meet expectations, then your potential consumers will likely be unhappy with your services. And if they are dissatisfied, then they will share their experiences publicly which can make or break the company either way.
Try and take control of your online reputation before it’s too late. At Caliph Digital - Website Design Edmonton, our SEO experts know exactly how to do that. Get in touch with us today for a free consultation.
LET'S GET TO WORK
✅ A quick review of your current website, ads, or online presence
✅ Clear recommendations tailored to your trade and city
✅ Answers to your marketing questions without the fluff
✅ A better idea of what’s possible based on your budget and goals
what our clients Say
I came to Zahaib looking for a website redesign for my Indian restaurant. Our current website needed content tweaks and a new modern design. Zahaib gave me exactly that and I was happy with how quick he was to respond to my feedback and questions. The website was complete within 2 weeks and he now manages my website too.
Chef's Butter Chicken
We recently had Caliph Digital create a new website for our business, the level of service, quality of work and professionalism was stellar! Looking forward to working with Zahaib and Caliph Digital in the future!
Shirt Print Inc.
Zahaib and his team at Caliph Digital created the perfect site for my small business! We were in a difficult position having both a fixed budget and tight timelines. I reached out to a half dozen companies and not only was I quoted double to triple what Caliph charged me, some told me that they couldn’t accommodate the project because their offices were shut down over the holidays. Despite the holidays, Caliph put my business needs first. Once the project was underway, communication was fantastic. We even had to make multiple revisions but still finished well Ahead of schedule and on budget. I would recommend Caliph Digital to anyone in need of website development!
Ted Dancin's Indoor Golf
Had a website previous to meeting the team at Caliph Digital. Glad we threw that in the garbage and let the Zahaib do his magic. They produced a website that was not only functional in terms of producing sales but also very attractive at the same time.They took the time to understand what was required and delivered brilliantly. SEO was also something we understood the importance of, through this organization
Super Scoots
Thank you, website looks great! Professionally done.
Tru Choice WIndows & Doors
Zahaib and his team are professional, produce results, are reliable and clear about what they will deliver and what they require from our business to make the media aspect work. Get a quote, you will be impressed with their work!
Lakeview Animal Hospital
They made an overwhelming task very VERY simple! Every design aspect is taken step by step, and they make sure the previous step is perfected before moving forward. I thought hiring out to create a website meant handing things over and seeing what you get, but my experience was not like that, you’re apart of team every step of the way sharing your ideas and receiving suggestions and recommendations. Zahaib’s ability to make quick changes just made life easy. I went from no website to a stunning website in a matter of weeks. Creating a website is a big deal for any business, you’re better off spending the money and getting it done right the first time. 5 STARS!!
Skin Revision Studio
Zahaib has been great to work with. The website looks very professional and he is managing the SEO side of things very efficiently. Would recommend them to anyone!
4 Point Sewer Services
Great experience dealing with Zahaib at Caliph Digital. He made an awesome website for my business which generates leads, I'm getting compliments from my friends and customers. My website was built in a week's time.
Mayfield Mattress
I had a great experience working with Zahaib! He was always quick to reply to any feedback I’d give on the website’s design. It started off with just a website but I ended up asking him to make a new and improved logo along with attractive business cards. Would definitely recommend Caliph Designs.
Zahaib has given me more than exceptional service from start to finish as well as support after the site was launched. I own a construction company I have my options to choose whomever I want to handle these tasks and above all else I would definitely hire Zahaib again to do any and all designing for me as well as my business associates. Intelligent, committed, talented, as well as very professional and easy to work with.
DMD Construction
Would highly recommend Caliph Digital. Not only are his services really affordable, but his design skills are amazing. He completed my 15 page website before the deadline I had given. Thanks again!
I consulted Caliph Digital after my friend recommended me. After contacting them I received great responsive customer support that was able to deal with my loads of questions. I loved their professionalism by surpassing my expectations and delivering before the promised deadline. I received a great designed website and will definitely go back for other design needs..
I had a hard time with SEO in the past, but Caliph Digital made my SEO so simple. The monthly video reports are great to keep me updated with what’s going on with my website. Would definitely recommend!
So grateful I got my website and SEO done by a freelancer and not some big company. Zahaib would take my feedback and provide me with a website I was happy with. He's always willing to help with edits I'm unable to make myself!
My business needed a website and not only did he deliver just that, but is also providing me with SEO services which drastically increase my website hits.
I never leave reviews but Caliph Digital became an exception due to the exceptional work they have done. I highly recommend!
